Privacy Policy
Last updated: June 1, 2026
Introduction
Living Shore respects your privacy and is committed to protecting your personal information. This policy explains how we collect, use, and safeguard your data when you interact with our services.
Information We Collect
We collect information that you provide directly to us, including:
- Name and email address when you book services
- Service preferences and dietary requirements
- Payment information for booking confirmations
- Communication records when you contact us
We also automatically collect certain technical information when you visit our website, such as IP address, browser type, and pages visited.
How We Use Your Information
We use the information we collect to:
- Process and fulfill your service bookings
- Communicate with you about your bookings and inquiries
- Improve our services and website functionality
- Send occasional updates about new offerings (only if you opt in)
- Comply with legal obligations
Data Sharing and Disclosure
We do not sell or rent your personal information to third parties. We may share your information only in the following circumstances:
- With service providers who assist in operations (payment processing, email delivery)
- When required by law or to protect our legal rights
- With your explicit consent
Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no internet transmission is completely secure, and we cannot guarantee absolute security.
Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law. Booking information is typically retained for seven years for accounting purposes.
Your Rights
Under Australian Privacy Principles, you have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your information (subject to legal requirements)
- Opt out of marketing communications
- Lodge a complaint with the Office of the Australian Information Commissioner
Cookies and Tracking
We use cookies and similar technologies to enhance your browsing experience. For detailed information about our cookie practices, please see our Cookies Policy.
Children's Privacy
Our services are not directed to individuals under 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us immediately.
Changes to This Policy
We may update this privacy policy from time to time. We will notify you of any material changes by posting the new policy on this page with an updated revision date.
Contact Us
If you have questions or concerns about this privacy policy or our data practices, please contact us at:
Email: [email protected]
Address: 47 Seaside Parade, Newcastle NSW 2300, Australia